You may withdraw an offer to enter into a contract with us through our website or cancel a contract entered into with us through our website (without giving any reason for your withdrawal or cancellation) at any time within the period:
beginning upon the submission of your order; and
ending at the end of 15 days after the day on which the products come into your physical possession or the physical possession of a person identified by you to take possession of them.
In order to withdraw an offer to contract or cancel a contract on the basis described in this Section 6, you must inform us of your decision to withdraw or cancel (as the case may be). You may inform us by means of any clear statement setting out the decision.
If you cancel a contract, you must send the products back to us. You must comply with your obligations referred to in this Section 6 without undue delay and in any event not later than 5 days after the day on which you inform us of your decision to cancel the contract. You must pay the direct cost of returning the products.
If you cancel an order, you will receive a full refund of the amount you paid to us (excluding the costs of delivery), except as otherwise provided in this Section 6.
Generally, due to hygiene reason, we will not accept any products whose original sealed packaging is open.
If the value of the products returned by you is diminished by any amount as a result of the handling or opening of hygienic sealed packaging of those products by you beyond what is necessary to establish the nature, characteristics and functioning of the products, we may recover that amount from you up to the full products price. We may recover that amount by deducting it from any refund due to you or require you to pay that amount direct to us. Handling which goes beyond the sort of handling that might reasonably be allowed in a physical shop will be “beyond what is necessary to establish the nature, characteristics and functioning of the products” for these purposes.
We will refund money using the same method used to make the payment unless otherwise is mutually agreed.
We will process a refund due to you as a result of a cancellation within the period of 14 days after the day on which we receive the returned products. If we have not sent the products to you at the time of withdrawal or cancellation, we will process a refund due to you without undue delay and, in any case, within the period of 21 days after the day on which we are informed of the withdrawal or cancellation.
You will not have any right to cancel the order insofar as it relates to the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, where such goods have been unsealed by you.
Only items that have been purchased directly from our website can be returned. Similar products purchased through other retailers are not accepted for return or refund.
We may cancel an order by written notice to you if we are prevented from fulfilling that contract by any event beyond our reasonable control. We will refund any money which is paid to us for which we could not fulfil the orders.
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